Privacy Policy

SRI LOTUS DEVELOPERS AND REALTY LIMITED

Last Updated: April 2026

INTRODUCTION & CONSENT

Sri Lotus Developers And Realty Limited, including our subsidiaries, affiliates, associate companies, and joint ventures ("we", "our", or "us"), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data.

By visiting our website, using our mobile applications, or voluntarily providing your information, you consent to the collection and use of your personal data in accordance with this Policy and applicable laws, including the Digital Personal Data Protection Act, 2023.

DEFINITIONS

"Personal Data" means any data about an individual who is identifiable by or in relation to such data.

"Sensitive Personal Data" includes financial information, government identification numbers, and any other data classified as sensitive under applicable law.

DATA COLLECTION

We may collect and process the following categories of data:

  • Voluntary Information: Information provided by you through forms, enquiries, subscriptions, or applications, including name, phone number, email address, and postal address.
  • Automated Data: IP address, browser type, device information, time zone, and operating system.
  • Usage Data: Details of your visits including page interactions, clickstream data, and response times.
  • Third-Party Data: Information received from property portals, channel partners, marketing agencies, and analytics providers.
LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal grounds:

  • Your consent
  • Performance of a contract or pre-contractual measures
  • Legitimate use, such as responding to enquiries
  • Compliance with legal and regulatory obligations
PURPOSE OF DATA PROCESSING

Your data is used for:

  • Responding to enquiries and providing project-related information
  • Processing transactions and fulfilling contractual obligations
  • Sending marketing communications where consent has been provided
  • Improving website functionality and user experience
  • Ensuring security and preventing fraud
MARKETING COMMUNICATIONS

We will contact you via call, SMS, email, or messaging platforms only where you have provided explicit consent or where permitted by applicable law. You may opt out of marketing communications at any time by using the unsubscribe option or contacting us.

DATA SHARING & DISCLOSURE

We may share your personal data with:

  • Group companies and affiliates
  • Real estate agents, channel partners and brokers
  • CRM providers, marketing agencies, analytics providers and professional advisors
  • Government authorities or regulators when required by law

We do not sell your personal data and we do not share it for cross-context behavioural advertising without consent. Sensitive personal data is shared only where necessary and with appropriate safeguards.

CROSS-BORDER DATA TRANSFER

Your personal data may be transferred to and processed in countries outside India, subject to appropriate safeguards and in compliance with applicable law.

DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, typically for a period of up to 7 years, unless a longer retention period is required by law.

DATA SECURITY

We implement reasonable technical and organizational measures to protect your personal data, including encryption and secure servers. However, no method of transmission over the internet is completely secure.

DATA BREACH NOTIFICATION

In the event of a data breach, we will make endeavours and take appropriate steps to mitigate the impact and notify affected individuals and authorities as required under applicable law.

COOKIES

We use cookies and similar technologies to enhance user experience. These include essential cookies, analytics cookies, and marketing cookies. You can control cookie preferences through your browser settings.

THIRD-PARTY LINKS

Our website may contain links to external websites. We encourage users to review the privacy policies of such websites, as we are not responsible for their practices.

YOUR RIGHTS

You have the following rights:

  • Right to access and review your personal data
  • Right to correction and updating of inaccurate data
  • Right to withdraw consent at any time
  • Right to erasure, subject to legal obligations
  • Right to grievance redressal
  • Right to nominate another individual to exercise rights in case of incapacity or death

We will respond to requests within a reasonable timeframe as required under applicable law.

CHILDREN'S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

GRIEVANCE OFFICER

In accordance with applicable laws, you may contact our Grievance Officer:

Grievance Officer
Sri Lotus Developers And Realty Limited
5th & 6th Floor, Lotus Tower, 1 Jai Hind Society, N. S. Road No. 12/A, Juhu, Mumbai 400049, India
Email: compliance@lotusdevelopers.com
Phone: +91 7506283400

We respond to grievances within 30 days of receipt. We may however refuse manifestly unreasonable or repetitive requests.

RERA COMPLIANCE

In accordance with the Real Estate (Regulation and Development) Act, 2016 ("RERA") and applicable state rules, we make all efforts to ensure that:

  • All project-related information shared with you is consistent with disclosures made to the relevant Real Estate Regulatory Authority.
  • Personal data collected during property enquiries, site visits, bookings, or transactions is used strictly for legitimate business purposes, including compliance with RERA requirements.
  • Information provided by you in connection with property transactions may be retained and disclosed as required for regulatory filings, project registration, customer records, and audit purposes under RERA.
  • We may share necessary personal data with regulatory authorities, financial institutions, legal advisors, and other stakeholders involved in the execution and registration of real estate transactions.
CHANNEL PARTNERS, BROKERS & THIRD-PARTY LEAD SOURCES

We may receive your personal data from or share your personal data with channel partners, real estate brokers, property consultants, and third-party platforms (such as property listing websites and lead generation platforms) in connection with marketing, enquiries, and sale of our projects.

In this regard:

  • Such partners are contractually obligated to collect and share personal data in compliance with applicable data protection laws and with appropriate consent.
  • We are not responsible for any non-compliance, unauthorized data collection, or misuse of data by such third parties prior to the data being shared with us.
  • Upon receipt of your data, we process it in accordance with this Privacy Policy and applicable laws.
  • We may share your data back with such partners strictly for purposes related to your enquiry, site visits, bookings, or transaction support.
WHATSAPP, TELE-CALLING & ELECTRONIC COMMUNICATION COMPLIANCE

We may contact you via phone calls, SMS, WhatsApp, email, or other electronic communication channels for responding to your enquiries, providing project updates, and sharing marketing communications, subject to applicable laws.

In this regard:

  • Such communications will be made only where you have provided explicit consent or where otherwise permitted under applicable law.
  • We comply with regulations issued by the Telecom Regulatory Authority of India (TRAI) and other applicable authorities governing unsolicited commercial communications.
  • If your contact details have been shared with us through channel partners or third-party platforms, we rely on representations made by such parties that valid consent has been obtained.
  • You retain the right to opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
  • We will honour all opt-out requests within a reasonable timeframe as required under applicable law.
CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date. If you do not agree with the terms hereof, please stop using our services. Your continued use of the services following any changes to this privacy policy will be deemed to be your acceptance of those changes.